Western Leader : February 7th 2012
www.westernleader.co.nz 12 WESTERN LEADER, FEBRUARY 7, 2012 January 2012 has seen the gold price recover and it's now above US$1700 again. Wouldn't it be better to have cash in your hand than unwanted gold jewellery in the bottom of a drawer? Many of us have broken or damaged gold or silver jewellery or jewellery we simply don't wear anymore. It's all worth something and you may get a pleasant surprise about just how much it is worth. All you have to do is bring your unwanted gold or silver into one of the Gold Bar's four locations and one of our experienced team will assess it's value for you. If you're happy with the assessment, we'll pay you cash for it. The items we buy are recycled and refined in an environmentally friendly way before going back into the precious metal market. The Gold Bar team will buy gold or silver of any shape or size. While a lot of what we buy is jewellery, we also buy watches, coins and tableware. Any item of gold, silver or platinum is of interest to us. The Gold Bar is a NZ owned and operated, licensed gold buyer offering competitive prices and friendly, professional service. We are happy to give you an indicative quote over the phone or if you are unable to get to one of our outlets we can visit you at home. The Gold Bar's four outlets are in Massey (Westgate Shopping Centre), Orewa (Nautilus Building), Whangaparaoa (Plaza Shopping Centre) and Milford (Milford Mall). Freephone us on 0800 88 22 18. Ad ti t 4170951AW Books, Gifts, Toys, Novelties Visa & Mastercard now accepted CLEARANCE PRICES$1 FROM 31 Constellation Drive, Mairangi Bay Monday to Friday 9am-4pm Saturday 9am-4pm • Sunday 10am-3pm All prices exclude GST. Ofers only valid while stocks last and if paid for in full by either: Cash, Efpos, Visa or MasterCard. Hours: M-F 7.00am-5.00pm S 7.30am-12.00pm Manukau City Branch, 32 Noel Burnside Road, 277 7695 • 75X50 H3.2 RS FENCE RAILS 4.8M EA Mt Roskill Branch, 50 Frost Road 620 4069 • 100X75 H4 RS FENCE POSTS 2.4M • 150X19 H3.2 PALINGS 1.8M EACH $7.39 $7.99 $2.15 PLUS a WIDE range of timber and hardware lines at wholesale prices 5DAY & Advertising Feature Business enterprise View our latest edition online at www.westernleader.co.nz and connect to websites, emails and editorial profiles Waitakere Funeral Services Poutama Tangihanga 31 Paramount Drive Henderson Phone: 835 9326 0800 loving (568 464) "Where Families Come First" Allen Pukepuke & Francis Tipene No Upfront Costs Competitive and Reasonable Funeral Costs WFS offer a 24 hour service Auckland wide We offer you and your family a professional, discreet and caring service in your time of need 4160422AA 43 Call us today to arrange a free assessment of your home Need new window rubbers? we fix windows and doors Door and window problems? Before: This lock is due for replacement. After: A new lock fitted by Exceed Maintenance. Exceed Maintenance is your mobile one-stop sol- ution to all door and win- dow problems. West Auckland franc- hisees, husband and wife team Paul and Lee Brumby have been oper- ating for 10 years. Their expertise in door and window repairs and maintenance is reflected by the motto -- "any type, any brand, any age, any problem Timber and alumi- nium doors and windows that don t slide or open properly don t have to be replaced. Exceed Main- tenance can in most cases repair them at a fraction of the cost. Worn rollers on ranchsliders can be replaced so that your door slides easily. Draughty windows can make home heating a nightmare. Exceed Maintenance will ana- lyse any draught problems, make recom- mendations and carry out necessary repairs quickly and efficiently. Exceed Maintenance offers improved home security by fitting secur- ity products on both windows and doors - sliding and hinged. Broken locks can be repaired or replaced and one key households , where one key fits every lock, can be provided. Conservatory roof refurbishment and replacement is another specialty. Exceed Main- tenance has a variety of products to reduce heat penetration and cut down rain noise levels. Franchise owners are security profiled, display full photographic identi- fication, and provide an unconditional written guarantee on their work. To contact Paul and Lee phone 0800 25 25 00. Massey study sheds new light on franchise conflicts A new study into the causes and experience of conflict in the franchise sector shows that New Zealand franchisees can be disappointed with their franchising experi- ence. Towards Understand- ing and Resolving Con- flict: Franchising in New Zealand 2011 was pro- duced by Massey Univer- sity and is the first major report to focus on conflict in the franchise relation- ship undertaken in New Zealand. A significant number of those surveyed said their experience of franchising did not live up to their initial expectations, and the report highlighted com- munication and conflict resolution as the key areas that franchisors need to improve. The results of the current study however revealed a more complex situ- ation. What is interesting is that franchisees have a very different view to franchisors over how satisfying the relation- ship is, Dr Susan Flint- Hartle, a senior lecturer at Massey s School of Economics and Finance, and author of the report says. In our 2010 report on the sector, franchisors reported a low incidence of conflict and that their franchisees were, on the whole, very happy. It was found that less than half of franchisees believed they had con- ducted sufficient due diligence before commit- ting themselves, and the majority felt their inter- ests were not addressed equally when conflict arose. Resolving conflict was revealed as a problem area, the report says. In general it can be said that conflict is not well handled by franchisors and often the outcomes are seen as unsatisfac- tory by franchisees. Over a quarter of the franchisees surveyed said they had experi- enced conflict with their franchisor at one time or another. The major causes of disputes included too much franchisor control, a lack of profitability, and what franchisees considered to be unfair franchise agreements. Of those involved in a dispute, nearly 40 percent said their con- flict was never resolved, and a further 28 percent viewed their resolution as unsatisfactory. The report also notes that very few franchises offer formal conflict training, and 42 percent did not have a formal dispute resolution pro- cess. Dr Flint-Hartle says there is much for franc- hisees and franchisors to learn from the report if they want more pro- ductive relationships.
February 3rd 2012
February 9th 2012