Western Leader : February 25th 2011
7 WESTERN LEADER, FEBRUARY 25, 2011 NEWS S A S A S the all new Volvo S60 valued at $63 990 P W Beinto P F a y - 1 a 11 a y y y a SUNDAY 13TH MARCH 2011 START TIME 9.30AM rOunD THe BaYs PORTS OF AUCKLAND www.roundthebays.co.nz ENTER NOW! SUPPORTING THESE GREAT CHARITIES Noise complaints overload phoneline No help: Henderson Valley resident Molly Mulholland says trying to lodge a noise complaint was almost impossible. Photo: STEPHEN FORBES By STEPHEN FORBES When Molly Mulholland phoned the Auckland Council on February 4 to make a noise complaint she thought it would be dealt with in one quick call. Mrs Mulholland says the tenants of a neighbouring property had a loud party and she decided to contact the authority at about 9.30pm. She was greeted by a pre- recorded message which told her that due to the high vol- ume of calls no one was able to answer. The message advised her to send an email, visit the coun- cil website or call back later. So I tried ringing several times over the next hour but to no avail,'' she says. Mrs Mulholland then called the Henderson police. A call centre operator there gave her the number of Icon Security. I explained the situation to Icon Security including the fact that I was given their number by the lady at the police station.'' Mrs Mulholland says the woman told her the company no longer deals with west Auckland complaints and she would transfer her call back to the Henderson station. I was completely lost by this stage,'' she says. Who do we call if we have a noise con- trol issue?'' Auckland Council customer services manager Nigel King says the call centre was deal- ing with an unusually high volume of calls when Mrs Mulholland phoned. We apologise to Mrs Mul- holland and any other customers who were unable to get through. We are constantly looking at our processes to assess ways we can handle the peaks and volumes of calls we deal with on a daily basis. Anyone wanting to com- plain about excessive noise should ring the council's 24-hour call centre on 301-0101.'' Waitemata police spokes- man Kevin Loughlin says security companies attend noise-related complaints on behalf of the Auckland Coun- cil.He says police only become involved if the security com- pany employee can't make the people causing the noise comply and equipment has to be seized. Mr Loughlin says anyone who wants to make a noise complaint should call Auck- land Council.
February 24th 2011
March 1st 2011